Assistant Manager, Customer Service
Assistant Manager, Customer Service Job titleAssistant Manager, Customer Service LocationGrafton, OH 44044 Assistant Manager, Customer Service Summary This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels.
Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails and other ordering portals.
Main Functional Responsibilities Process orders, blanket orders & release schedules in order entry system Reviews orders for availability, accuracy and pricing Informs customer of shipping date and any possible delays Maintains customer database by entering new accounts and maintenance of existing accounts Resolves simple customer problems and analyze customers needs Acquire and maintain product knowledge Cooperate with other members of the team to meet customers needs Always maintain the highest standard of safety in the office and warehouse and hold others to the same standard Job Requirements Required/Preferred Experience and Skills:
Handle customer inquiries with a sense of urgency Must be detailed oriented and accurate Must have strong verbal and written communication skills Multitask, prioritize and manage time effectively Problem Solving Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Personal Attributes Must be a positive thinker / a team player.
Must be outgoing and communicate well over the phone and in person.
Motivated, persuasive, dedicated.
Must be able to handle frustration and a fast-paced environment.
Must be analytical and be able to synthesize complex or diverse information.
Detail oriented.
Ability to identify and resolve problems in a timely manner.
Have the ability to manage difficult or emotional customers or employees in a professional and diplomatic manner.
Ability to handle multiple projects / details.
Ability to prioritize.
Good business acumen.
Strategic thinker.
Ability to communicate well with all levels of the organization.
Team player ability to get along well with others.
Recommended Skills Analytical Commercial Awareness Databases Diplomacy Maintenance Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
Duties will include but are not limited to answering inbound phone call, corresponding with customers via e-mails and other ordering portals.
Main Functional Responsibilities Process orders, blanket orders & release schedules in order entry system Reviews orders for availability, accuracy and pricing Informs customer of shipping date and any possible delays Maintains customer database by entering new accounts and maintenance of existing accounts Resolves simple customer problems and analyze customers needs Acquire and maintain product knowledge Cooperate with other members of the team to meet customers needs Always maintain the highest standard of safety in the office and warehouse and hold others to the same standard Job Requirements Required/Preferred Experience and Skills:
Handle customer inquiries with a sense of urgency Must be detailed oriented and accurate Must have strong verbal and written communication skills Multitask, prioritize and manage time effectively Problem Solving Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Personal Attributes Must be a positive thinker / a team player.
Must be outgoing and communicate well over the phone and in person.
Motivated, persuasive, dedicated.
Must be able to handle frustration and a fast-paced environment.
Must be analytical and be able to synthesize complex or diverse information.
Detail oriented.
Ability to identify and resolve problems in a timely manner.
Have the ability to manage difficult or emotional customers or employees in a professional and diplomatic manner.
Ability to handle multiple projects / details.
Ability to prioritize.
Good business acumen.
Strategic thinker.
Ability to communicate well with all levels of the organization.
Team player ability to get along well with others.
Recommended Skills Analytical Commercial Awareness Databases Diplomacy Maintenance Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
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