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Customer Service Representative - Trucking

St. Louis, MO
Customer Service Representative ? Trucking
Hogan Truck Leasing


Hogan is currently seeking a Customer Service Representative. You will serve as the primary single-source contact for Hogan customers, soliciting freight to match current and future capacity in their region, maintain accurate detailed information as to the customer's needs and constraints as they relate to the pick-up and delivery of products. Maximize revenue by efficiently matching capacity and demand within region. Strive for 100% on time service and maximize utilization of drivers and equipment while keeping deadhead within the company expectations.


Job Responsibilities:



  • Maintain an accurate customer contact list.

  • Input load information to be used by Fleet Managers and Drivers.

  • Solicit freight to achieve capacity/demand balance and maximize revenues.

  • Scheduling and re-scheduling of loads as necessary.

  • Match demand with current and future capacity in an area with consideration given to: safe operations and hours of service issues, maximize available revenue to pick up and deliver freight by minimizing deadhead, on-time pick-up and delivery, matching driver home time needs with freight based on priority from Fleet Manager, and allow appropriate time and routing for equipment service and maintenance.

  • Resolve any service issues that may arise with their customers.

  • Monitor the progress of load pick-up and delivery, as needed, to foresee any potential problems.

  • Communicate with Fleet Management as needed to meet customer expectations

  • Communicate with Customer Service Manager to keep them on service concerns, volume changes, etc.

  • Monitoring and utilization of trailer pools


Qualifications:



  • Ambition ? The drive to achieve personal advancement.

  • Assertiveness ? Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

  • Analytical Skills ? Ability to use thinking and reasoning to solve a problem.

  • Adaptability ? Ability to adapt to change in the workplace.

  • Judgement ? The ability to formulate a sound decision using the available information.

  • Communication, Oral ? Ability to communicate effectively with others using the spoken word.

  • Communication, written ? Ability to communicate in writing clearly and concisely

  • Conflict Resolution ? Ability to deal with others in an antagonistic situation.

  • Customer Oriented ? Ability to take care of the customers? needs while following company procedures.

  • Accuracy ? Ability to perform work accurately and thoroughly

  • Organized ? Possessing the trait of being organized or following a systematic method of preforming a task.

  • Detail Oriented ? Ability to pay attention to the minute details of a project or task.

  • Problem solving ? Ability to find a solution for or to deal proactively with work-related problems.


Skills& Abilities:



  • Education High School Graduate or General Education Degree (GED)

  • Computer Skills: Microsoft application, AS400, EDI, Freight websites.

  • Other Requirements:

    • Excellent customer service skills.

    • General understanding of mechanical/technical terms. Good communication.





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